We want you to love what you ordered. If something isn't right, we'll make it right.
Damaged, defective, or misprinted items
Every item in our shop is made to order. If your item arrives damaged, defective, or with a printing error, contact us within 30 days of delivery at dusty39183@gmail.com with your order number and a photo of the problem. We will send a free replacement or issue a full refund, including shipping. You will not need to ship the item back.
Wrong item received
If you received an item you did not order, email us within 30 days with your order number and a photo. We will ship the correct item at no cost to you.
Change of mind
Because each item is printed, sewn, or poured individually for your order, we are not able to accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong color. Please review product photos, sizing, and details carefully before completing your order. If you are unsure about sizing or colors, email us before ordering and we will help.
Lost or missing packages
If tracking shows your order as delivered but you cannot find it, please check with your household and neighbors and allow 48 hours, as carriers sometimes mark packages early. If it still has not turned up, email us and we will work with you on a replacement.
Order changes and cancellations
Orders begin production quickly. If you need to change or cancel an order, email us immediately. We can usually help within the first few hours, but once production has started we are unable to make changes.
How to reach us
Email dusty39183@gmail.com with your order number. We respond to every message, typically within 1 to 2 business days.
Nothing in this policy affects your statutory rights under applicable consumer protection law.